FREQUENTLY ASKED QUESTIONS
- It is an integrated, one stop shop for all your financial needs.
- We offer free tools and calculators to help track goals and plan ahead.
- Free support in person, over phone and online.
- Track your portfolio and optimise returns.
- Invest through us at no additional cost.
- Our security architecture is at par with banks and other financial institutions.
- All our security and data protection processes are in compliance with Information Technology Act, 2000.
- On getting the request, we forward the same to registrars for clearance.
- Registrar sends the information to AMC ( Mutual Fund Company) and AMC further processes the amount in user’s investor account.
- We shall send the redemption request to the Fixed Deposit provider.
- Fixed Deposit provider shall transfer the amount in user’s account post deduction, if applicable.
- Select any security to be sold.
- Tick on T&C, if any.
- Click on Sell option.
- We require investors account for user’s in person verification, address verification, bank account verification.
- This verification process will help us place orders on your behalf.
- Click on Sell option.
- As per SEBI guidelines, all registered users should be KYC complaint before making investment.
- While creating an investor’s account, users have to enter their bank details.
- At the time of making payment, users will be directed to the payment gateway of their respective banks account.
- 5nance uses third party payment gateway for facilitating transfer of amount from customers bank account.
- 5nance sends the successful order mail to customer on receipt of confirmation from payment gateway (Techprocess or Billdesk). The amount is directly remitted to the bank account of AMC (Asset management company) by payment gateway and does not come to the account of 5nance.
- In case of debit of amount from customers account but failure of receipt of intimation from PG, the amount would be refunded within 3 to 5 working days to the registered bank account of customers by PG/AMC.